LoquifyLoquify

Platform features

One product for a CPA call center: from lead intake to telephony, AI, and finance.

Operator desk + softphone

A convenient workspace: the next lead with a single click, a shared pool protected against double claiming. The built-in softphone calls right from the browser — click-to-call from the lead card. Phone numbers are hidden from the operator: they call without seeing the number.

  • The next lead in one click, a shared pool
  • Softphone in the browser: click-to-call
  • Customer card, notes, call history
  • Hiding numbers from operators (anti-fraud)

CRM core: orders and catalog

The full order cycle: line items and a cart, custom fields, discounts, delivery, and history. Order statuses are configurable to match your process. The catalog covers projects, offers, products, and webmasters; fast lists with search, sorting, and filters.

  • Orders: cart, custom fields, discounts, delivery
  • Configurable order statuses for your process
  • Catalog: projects, offers, products, webmasters
  • Fast lists with search and filters

Lead distribution

Leads are distributed automatically by your rules: hand them to operators right away or let them pull from a shared pool, accounting for workload, the on-line status, and allowed calling hours. Missed calls are returned and dialed again, and the base is protected against theft between operators.

  • Auto-handout or self-service pull from the pool
  • Accounts for workload, status, and calling hours
  • Auto-return and re-dial of missed calls
  • Base protection against theft between operators

Predictive dialing

Automated dialing in several modes — from manual dial-by-card to predictive dialing and a robot with a voice menu. Connect to an operator on answer, retries, and a do-not-call list; the call outcome automatically becomes an order.

  • 4 modes: manual, progressive, predictive, robot
  • Auto-connect an operator on answer
  • Retries and a do-not-call list
  • Call outcome → order

Telephony

Your own telephony stack on Kamailio and FreeSWITCH: the voice menu (IVR), trunks, and numbers are stored as versioned configuration revisions. Connect your own phone channel — you pay your provider directly for minutes at their rate, with no markup from us. Trunks and numbers are set up for your project at onboarding.

  • Voice menu (IVR), trunks, and numbers
  • Your own trunk — minutes at your provider's rate
  • WebRTC softphone in the browser, nothing to install
  • Versioned configuration revisions

AI features

AI runs on the platform's key — you don't need your own. Auto and draft replies in support, answers based on your knowledge base, call-to-text transcription. Operator quality scoring tied to sales, and reports on demand: describe what you want in words and AI builds a table or chart from your data.

  • Support: auto and draft replies
  • Answers based on your knowledge base
  • Call-to-text transcription
  • Operator scoring and reports on demand

Communications and integrations

Telegram, email, and SMS under a single notification center: configure which event goes to which channels, with ready-made templates and variables. Lead intake via webhooks and API with no duplicates, postbacks to partners on status changes — with a delivery log.

  • Telegram, email, and SMS from one place
  • Flexible notification rules and templates
  • Lead intake via webhooks and API with no duplicates
  • Postbacks to partners on status changes

Delivery

Delivery via Nova Poshta: automatic sender rotation, structured addresses, and shipment tracking. Cash on delivery (COD) and an automatic order status based on a configurable threshold. The carrier layer is carrier-agnostic — other carriers plug in behind the same layer.

  • Nova Poshta: shipment creation and tracking
  • Automatic sender rotation
  • Structured addresses & shipment tracking
  • Cash on delivery (COD)
  • Auto-status by days-in-transit threshold

Finance and payments

Precise financial accounting: webmaster payouts, operator commissions, reconciliation of cash-on-delivery payments, and the organization balance with withdrawal holds. Accept payments by cryptocurrency and bank cards — top up the balance directly, without intermediaries.

  • Webmaster payouts and operator commissions
  • Cash-on-delivery reconciliation and organization balance
  • Accept payments by cryptocurrency and bank cards
  • Precise accounting and transaction history

Platform

Security and fraud protection: flexible roles and permissions, an operator never sees other operators' leads. Data isolation for each customer, real-time updates, localization (RU / EN / UK / ES), and flexible tuning for your process — statuses, custom fields, integrations via API.

  • Roles, permissions, and fraud protection
  • Data isolation and real-time updates
  • Localization in RU / EN / UK / ES
  • Flexible tuning: statuses, fields, API

Try it on your own leads

Start for free