Terms of Use

1. Acceptance of the Terms

By using the Loquify Platform, you confirm that you have read these Terms, understand them, and accept them in full.

If you use the Platform on behalf of an organization, you confirm that you have the authority to accept these Terms on its behalf.

These Terms apply together with the Public Offer and the Privacy Policy.

2. Description of the Service

Loquify is a software platform (SaaS) for CPA call centers, including a CRM, telephony, communications, and AI features.

The Platform is provided as software (software-only): for telephony, you connect your own phone trunk. Loquify is not a telecom operator.

The functionality of the Platform may develop, change, and be supplemented.

3. Registration and Account Security

To use the Platform, you must create an account and provide accurate data.

You are responsible for the confidentiality of your credentials and for all actions performed using your account.

You must immediately notify us of any unauthorized access or security breach.

4. Acceptable Use

You may use the Platform only for lawful purposes and in accordance with these Terms.

You undertake to comply with applicable law, including rules on telephone calling, subscriber consent, and call recording.

You are responsible for the content of the data uploaded to the Platform and for the actions of the users of your account.

5. Prohibited Actions

When using the Platform, it is prohibited to:

send spam and conduct unlawful calling, violate legislation on calling, subscriber consent, and call recording;

engage in the theft of others' leads, fraudulent actions, and other fraud;

perform reverse engineering, decompilation, copying, or attempts to obtain the source code of the Platform;

create excessive load on the infrastructure, disrupt the operation of the Platform, or circumvent its limitations and protective mechanisms;

infringe intellectual property rights and other rights of third parties.

6. Customer Data and Content

All data you upload to the Platform remains your property. Loquify does not claim ownership rights to your content.

You bear full responsibility for the lawfulness of processing end customers' data, the lawfulness of calling, and obtaining all necessary consents from end customers.

With respect to end customers' data, you act as the data controller and Loquify as the processor acting on your instructions.

7. Intellectual Property

The Loquify Platform, its program code, design, trademarks, and other intellectual property belong to the rights holder and are protected by law.

These Terms do not transfer to you any rights to the Platform other than the right to use it within an active subscription.

8. Third-Party Services

The Platform interacts with third-party services, including a phone trunk provider, a delivery service, payment and crypto services, email, SMS, and Telegram providers, as well as AI services.

The use of third-party services is governed by their own terms. Loquify is not liable for their availability, operation, or actions.

The connection and use of such services is done at your discretion and under your responsibility.

9. Telephony and Call Recording

Telephony features work through the phone trunk you connect. You are solely responsible for complying with applicable law when making calls.

You are responsible for complying with requirements to notify subscribers of call recording and to obtain the necessary consents, where required by applicable law.

10. AI Features

AI features (call transcription, quality scoring, support replies, reports, and others) are provided "as is" and may contain inaccuracies.

AI features are an auxiliary tool and do not replace human judgment. You independently verify the results of their work before use.

11. Suspension and Blocking for Violations

We may suspend or restrict access to the Platform in the event of a breach of these Terms, non-payment, or unlawful actions.

In the case of gross or repeated violations, access to the account may be blocked without a refund of amounts paid, to the extent permitted by applicable law.

12. Disclaimer of Warranties

The Platform is provided "as is" and "as available", without any express or implied warranties, including warranties of fitness for a particular purpose and uninterrupted operation.

We do not warrant that the Platform will operate without errors or interruptions or that the results of its use will meet your expectations.

13. Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for lost profits, indirect, incidental, or consequential damages arising from the use of or inability to use the Platform.

Aggregate liability is limited to the amount actually paid by you for the subscription for the period preceding the event giving rise to liability.

14. Amendment of the Terms

We may amend these Terms. A new version takes effect from the moment of publication, unless another date is specified.

Continued use of the Platform after the changes take effect constitutes your agreement with the updated Terms.

15. Governing Law

The parties seek to resolve disputes related to these Terms through negotiations; if agreement is not reached, they are resolved in accordance with applicable law.

16. Contacts

For matters related to these Terms, please use the contacts indicated below.