Public Offer

1. General Provisions and Definitions

The following terms are used in this Offer:

Offer — this public proposal to enter into an agreement on the terms set out in this document.

Acceptance — full and unconditional acceptance of the terms of the Offer by performing the actions specified in Section 3.

Platform (Loquify) — a software suite provided under a SaaS model: a CRM for a CPA call center, telephony, communications, and AI features, accessible over the internet.

Provider (Loquify) — the party providing access to the Platform.

Customer — a legal entity, sole proprietor, or individual that has entered into the agreement by Acceptance of the Offer.

Plan — the set of terms, service scope, and subscription price described on the Platform.

Subscription — a paid period of access to the Platform on the chosen Plan.

Account — the Customer's account that provides access to the Platform.

2. Subject of the Offer

The Provider grants the Customer access to the functionality of the Loquify Platform under a SaaS model on subscription terms, and the Customer undertakes to pay for such access in accordance with the chosen Plan.

The Platform is provided as software (software-only): to use telephony features, the Customer independently connects their own phone trunk. The Provider is not a telecom operator and does not provide telephone communication services.

Access is provided on an "as is" and "as available" basis within the functionality described on the Platform at the time of payment.

3. Acceptance of the Offer

Acceptance of the Offer is deemed to be the Customer's performance of any of the following actions: registering an Account on the Platform, beginning to use the Platform, or paying for a Subscription.

Performing Acceptance constitutes the Customer's full and unconditional agreement with all terms of this Offer and is equivalent to entering into an agreement in writing.

If Acceptance is performed on behalf of an organization, the person performing the Acceptance confirms that they have the authority to act on behalf of such organization.

4. Account and Access

To use the Platform, the Customer creates an Account and ensures the accuracy of the data provided at registration.

The Customer is responsible for safeguarding their credentials and for all actions performed using their Account. The Customer must immediately notify the Provider of any unauthorized access.

The Customer independently manages the accounts of their users (operators, managers, and other employees) and the distribution of access permissions among them.

5. Plans, Payment, and Subscription

The cost of access is determined by the chosen Plan and consists of a fee for connected operators (per seat) and a fee for the volume of orders processed beyond the limit included in the Plan.

Payment is made by the methods available on the Platform, including by cryptocurrency and bank cards. The moment of payment is the crediting of funds on the payment provider's side or confirmation of the corresponding transaction.

The Subscription is paid for the chosen period. Unless disabled by the Customer, at the end of the paid period the Subscription is automatically renewed for a similar period at the current Plan.

All prices are stated exclusive of applicable taxes and fees, unless expressly indicated otherwise. The obligation to pay taxes related to the purchase of services rests with the party required to pay them under applicable law.

The Provider may change Plans and pricing; changes take effect for the next Subscription period and are communicated to the Customer in advance.

6. Trial Period

The Provider may grant the Customer a free trial period of access to the Platform of up to 7 (seven) days.

At the end of the trial period, access to paid features ceases unless the Customer has taken out a paid Subscription.

The terms of the trial period (the scope of available functionality, limitations) are determined by the Provider and indicated on the Platform.

7. Rights and Obligations of the Parties

The Provider undertakes to provide access to the Platform within the scope of the chosen Plan and to make reasonable efforts to keep it operational.

The Provider may develop the Platform, change and supplement its functionality, and suspend access in the cases provided for by this Offer and applicable law.

The Customer undertakes to use the Platform in accordance with its purpose and applicable law, to pay for the Subscription on time, and not to take actions that infringe the rights of third parties.

The Customer bears sole responsibility for the lawfulness of their activities, for calling and processing end customers' data, including obtaining all necessary consents.

8. Service Availability, Support, and Functionality Changes

The Provider makes reasonable efforts to ensure the availability of the Platform but does not guarantee its uninterrupted and error-free operation.

Scheduled and unscheduled interruptions in operation are possible, related to maintenance, updates, or circumstances beyond the Provider's control.

The Provider provides technical support in the scope and by the methods indicated on the Platform.

The Provider may change, add, and remove individual features of the Platform, while striving to preserve its overall usefulness to the Customer.

9. Liability and Its Limitation

The Platform is provided "as is". To the maximum extent permitted by applicable law, the Provider is not liable for lost profits, indirect, incidental, or consequential damages, or for damages arising from the use of or inability to use the Platform.

The Provider's aggregate liability under this Offer is limited to the amount actually paid by the Customer for the Subscription for the period preceding the event giving rise to liability.

The Provider is not liable for the actions of third parties, including providers of telephony, delivery, payment, and other services connected by the Customer or used by them through the Platform.

10. Term, Amendment, and Termination

The Offer is in effect from the moment of Acceptance until termination on the grounds provided for by this document or applicable law.

The Provider may amend the Offer. A new version takes effect from the moment of its publication, unless another date is specified. Continued use of the Platform constitutes agreement with the changes.

The Customer may decline to use the Platform and terminate the agreement at any time by ceasing use and payment. Payments made for a Subscription period already provided or started are non-refundable, unless otherwise provided by applicable law.

The Provider may suspend or terminate the Customer's access in the event of a breach of the terms of the Offer, non-payment, or unlawful actions.

11. Force Majeure

The parties are released from liability for failure to perform or improper performance of obligations if it is caused by force majeure circumstances: natural disasters, military actions, acts of authorities, accidents, communication network failures, and other circumstances beyond the reasonable control of the parties.

The party affected by such circumstances must notify the other party within a reasonable time.

12. Governing Law and Dispute Resolution

The parties seek to resolve disputes arising from this Offer through negotiations.

If agreement is not reached, disputes are subject to resolution in accordance with applicable law.

13. Contacts

For all matters related to this Offer, please use the contacts indicated below.